FAQ's
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1. What is your weather policy?
-We understand that weather can change quickly, and since we do not claim to be able to predict or have any control over the weather we utilize the following no hassle weather policy:
-During periods of adverse weather conditions (ie. rain, high winds, etc.) for safety reasons we reserve the right to cancel your reservation. On the day of your rental, if weather conditions are predicted to be adverse, we may give you the option of accepting delivery or not. If rescheduling is not possible, we will, in this case, refund your deposit. On the other hand, if we agree to deliver and you decide to accept delivery, there will be no refunds or credits issued regardless of how long you were able to use the inflatable. Please note: if the inflatable gets wet everyone MUST exit until the rain stops and the unit is dried. AGAIN, the inflatable MUST NOT be used wet. Once wet, inflatables can become very slippery and dangerous! Once the rain stops you can dry the unit with towels and may continue use.
2. Can I see a copy of the contract and safety rules?
-Yes, you will be provided a copy of the agreement and the safety rules by the delivery team. Please let us know if you would like a copy emailed to you in advance.
3. When is my final payment due?
-Final payment is due 24 hours before delivery. We will call or send you an invoice with a link to make your final payment.
4. Can you set up at the park?
-We love setting up at parks! Before we arrive, you must contact the park for approval and to ensure there is electricity. If electricity is not available, we also rent generators or you can provide your own.
5. What if the rental gets damaged?
-Our inflatables are commercial grade and very durable and will hold up well under normal use. The customer however, is responsible for any damage to the inflatable caused by but not limited to; overloading or allowing more than the recommended persons/weight limit to use the inflatable, silly string, gum, food/drink, excessive dirt/mud, or any punctures caused by jewelry, buttons, toys, etc. Damages may also include any inflatables (not designed for wet use) found wet at the time of pick up (other than weather related causes). A damage waiver is available for an additional 10%. The damage waiver covers accidental damage but DOES NOT cover damages from misuse or theft.
6. What is your cancellation policy?
-All party/rental reservations require a 48 notice to cancel to receive a full refund. Any cancellations made within 48 hours of the party/rental time will forfeit the $50 deposit. For weather related cancellations please see 1. What is your weather policy.
7. Is there a cleaning fee?
-Cleaning is provided in the cost of the rental. However, a $100 cleaning fee with be charged if food, drink, glitter, confetti, silly string, any markings from writing utensils, water, excessive mud/dirt, etc. is found inside or on the unit.
8. Do the inflatables need electricity?
-Yes, each inflatable needs to be within 100 ft. of a regular household outlet to operate. If an outlet is not available we can rent a generator for an additional charge.
9. Do you supply attendants?
-Attendants are not included in the listed prices. Attendants can be supplied at an additional charge. You must contact Tripp's Fun Zone about attendants before ordering your items to ensure availability.
10. How long is the rental for?
-The rental prices listed are for UP TO a full day rental. Rental prices remain the same regardless of whether the items are used for 2 hours or for the full day.
11. How far in advance should I book my order?
-Our rentals are based off the "first come first served" basis. We recommend you reserve your inflatables well in advance to ensure you get the unit of your choice. Our average booking comes in 32 days in advance, therefore booking approximately 4 weeks prior to your event is ideal.